You need to send your watch to us for service. Please see our Returns Procedure for step-by-step instructions.

STORM of London, Service Dept, 37-39 Conway Street, London W1T 6ST.

1) A covering letter explaining the faults and what service is required.
2) Your full contact details (name, address, phone, and e-mail).
3) Your proof of purchase, only if the item is under two years old and the fault is covered under guarantee. For items over two years old or chargeable services, we do not require the receipt. Please see our Returns Procedure.

Please see our Service Price List for examples of standard prices. For some intricate models, prices may be higher. We will always contact you to inform you of all charges before work begins.

Yes, we will request your approval and payment by sending out a secure invoice detailing any work required.

UK Customers:
• £6.00 for Royal Mail "Signed For" (no compensation for damage/loss).
• £8.00 for Royal Mail "Special Delivery" (with full compensation).
Please state which service you prefer in your covering letter.

International:
• £8.00 to £12.00 for International Registered post (depending on region).

Please do not send any payment (cheque/cash/postal order) with your watch. We will send you a secure invoice via PayPal or contact you for card payment once we have assessed your item.

All STORM watches made within the past 15 years have their model name engraved on the case back, usually directly above the STORM logo. Please note all our watches use model names, not numbers.

Your local qualified jeweller or watchmaker should be able to do these alterations easily. Alternatively, you can visit a STORM store or send it directly to our Service Department.

You can order extra links and pins directly from us. Please use our Spare Parts Order Hub.

Yes. You can request straps, links, glass, and pins via our Spare Parts Order Hub.

2 years from the date of purchase. We require your proof of purchase/receipt for any returns under guarantee.

The guarantee covers the movement/mechanism against manufacturing defects for 2 years (provided it has not been water-damaged on a non-water-resistant model). All other manufacturing defects are covered for 1 year. Within this period, the watch will be repaired free of charge (excluding return P&P). Please see our Guarantee Page for full details.

1) Batteries, Glass, Cases, Straps, Clasps, and Winders.
2) Accidental damage, misuse, or inexpert repair.
3) Water penetration through misuse (or on non-water-resistant models).
4) Discolouration or normal wear and tear.

Please allow up to 28 days for the return of your watch. There may be a delay over this period if rare vintage spare parts need to be sourced; if this is the case, we will inform you.

Only if your watch states "Water Resistant" engraved on the case back. Please refer to our Care & Maintenance Matrix for exact usage limits.

Usually up to 2 years from the date of manufacture, not the date of purchase.

You can download manuals and guides from our Watch Instructions Hub.

Yes. All STORM products are anti-allergenic and fully comply with current European safety standards.

If you are outside the UK, please contact the distributor in your country (detailed on your guarantee card). If you cannot find their address, contact our sales team. If you are inside the UK, you can send it directly to our London Service Department.