FAQ
Below is a list of F.A.Q on service & repairs for STORM WATCHES, please read the FAQ carefully prior to contacting us. For questions on other types of products manufactured by STORM please refer to the care & maintenance leaflet for that product.
Q&A in this section
How can I obtain service for my STORM watch?▼
You need to send your watch to us for service. Please see Returns Procedure for more information.
Where do I send it for service / what is your address?▼
STORM of London, Service Dept, 37-39 Conway Street, London W1T 6ST.
What do I include with the watch, when sending it for service?▼
1) A Covering letter explaining the faults and what service is required.
2) Your full contact details, name, address, phone and e-mail.
3) Your proof of purchase, only if the item is under two years old and the fault or service is covered under the guarantee. For items over two years old or for a chargeable service we do not require the Guarantee or sales receipt to be sent in. Please see Returns Procedure for more information.
2) Your full contact details, name, address, phone and e-mail.
3) Your proof of purchase, only if the item is under two years old and the fault or service is covered under the guarantee. For items over two years old or for a chargeable service we do not require the Guarantee or sales receipt to be sent in. Please see Returns Procedure for more information.
How much will the repair on my watch cost? / Do you have a price list?▼
Please see Service Price List for examples of standard prices. For some models the prices may be higher. We will contact you to inform you of all charges.
Will you advise me if there are any additional charges before work is carried out?▼
Yes, we will request additional payment by sending out an invoice detailing any additional work. For more information please see Service Price List.
How much for the return Postage & Packing?▼
The return Postage and Packing charge for UK is:
1) £6.00 for Recorded Delivery (no compensation for damage/loss),
2) £8.00 for Special Delivery (with compensation for damage/loss).
Please state which service you would like on your covering letter.
For outside the U.K. the cost is £8.00 to £12.00 for International Registered post.
1) £6.00 for Recorded Delivery (no compensation for damage/loss),
2) £8.00 for Special Delivery (with compensation for damage/loss).
Please state which service you would like on your covering letter.
For outside the U.K. the cost is £8.00 to £12.00 for International Registered post.
How do I make payment for my repair/s?▼
Please do not send any payment (eg: cheque/cash/postal order) with your watch.
We will send you an invoice via PayPal or contact you for payment once we have assessed your item.
We will send you an invoice via PayPal or contact you for payment once we have assessed your item.
What is the model name/number of my STORM watch/ How can I identify it?▼
All STORM watches made within the past 15 years will have the model name engraved on the watch caseback, this is found usually on top of the STORM logo. Please note all our watches have model names and not numbers.
Are your watches adjustable, if so where can I have the strap/band made smaller to fit my wrist?▼
Yes, you can try your local qualified jewellers / watch makers who should be able to do the alterations. If not you can try STORM stores or send it in to us direct. Please see Service price list for the charges.
Where can I obtain extra links for my watchstrap to make it bigger?▼
You can obtain extra links from us direct. Please see Spare Parts Order Procedure.
Can I order spare parts direct from you without sending the watch in?▼
Yes. Please see Spare Parts Order Procedure.
How long is STORM guarantees valid for?▼
2 years from the date of purchase. We require proof of purchase for returns under Guarantee.
What is covered under the STORM guarantee?▼
The STORM guarantee covers the movement / mechanism of the watch against manufacturing defects for 2 years from the date of purchase, provided it has been sold by an authorised dealer. Proof of purchase must be enclosed to obtain service under the guarantee. Within this period this watch will be repaired free of charge, except for the return Postage & Packing fee. We cannot accept responsibility for damage caused during transit.
COVERED BY GUARANTEE
- Movement/mechanism for 2 years (provided it has not been damaged by contact with moisture/water on a non water resistant watch).
- All other manufacturing defects for 1 year.
What is not covered under the STORM guarantee?▼
1) Batteries, Glass, Case, Straps, Clasp, Winder.
2) Accidental damage, misuses or inexpert or unauthorised repair.
3) Water penetration though misuse, or on non water resistant watches.
4) Discolouration, wear & tear occurring through normal usage.
See STORM Guarantee or Care & Maintenance for more information.
2) Accidental damage, misuses or inexpert or unauthorised repair.
3) Water penetration though misuse, or on non water resistant watches.
4) Discolouration, wear & tear occurring through normal usage.
See STORM Guarantee or Care & Maintenance for more information.
How long will it take to service my watch?▼
Please allow up to 28 days for the return of your watch. However there may be a delay over the 28-day period if spare parts are not in stock, if this is the case we will inform you.
Is my STORM watch water resistant?▼
Only if your watch states "Water Resistant" on the caseback. Please refer to Care & Maintenance for more information.
How long do the batteries last in STORM watches?▼
Usually up to 2 years from the date of manufacture, not date of purchase. Some models may vary.
Where can I get instructions for my STORM Watch?▼
You can download watch instructions here.
Are your watches nickel safe / Anti-Allergenic?▼
All STORM products are anti-allergenic and comply with current European standards.
I have purchased a STORM watch from outside the U.K, where can I obtain service?▼
If you are outside the U.K please contact / send your watch to the distributor in your country or as detailed on your STORM guarantee. If you do not have the address then please contact our sales dept and ask for the address of the distributor in your own country. If you are in the U.K then please send your watch to us for service direct, please see Returns Procedure for more info.
If your question is not listed above, then please contact our Service Department email: Service@StormLondon.com